frequently asked questions
We currently offer different “Event Planning Service” packages. For example, if you need help with a floor-plan design, manual labor for setting up tables & chairs, or want to hire bartenders/waitstaff for your event, you can easily work with one of our expert planners for these services. Contact us for more details on packages offered.
We are currently not offering showroom visits due to COVID-19. We hope to have the showroom up and running for visits as soon as it is deemed safe to do so.
We accept cash, check, PayPal & credit card payments. We do require a 50% non-refundable deposit for all rental orders, and the remaining balance must be paid at least two weeks prior to your scheduled rental delivery time.
All credit cards payments will be charged a credit card processing fee of 2.9% plus $0.25 fee per transaction.
Yes. We require a 50% non-refundable deposit, along with your signature of our contract agreement, in order to reserve rental items for your specific event date.
We operate on a “first come, first serve” basis. We suggest booking your rentals as early as possible to insure availability.
You may cancel rental orders up to two weeks prior to the scheduled delivery date. Within two weeks of the delivery date, all cancellations will be charged full price. All 50% booking deposits are non-refundable. Once our rental items leave the warehouse and are in your possession, you are responsible for paying for them whether you use them or not.
The customer is responsible for security of equipment until time of return. To avoid cleaning fees, please note the following:
Glasses should be turned upside down and returned to proper racks. To prevent racks from dripping, simply tear the bag open across the top when opening, leaving the plastic bag intact. Return the glass to the appropriate rack, upside down, and any drips will drop into the bag.
Silverware should be well-rinsed and separated by type. Please note that permanent damage will result if silverware is rinsed with bleach or other chemicals. Gold flatware will be ruined by most commercial dishwashers.
China should be thoroughly rinsed (food free) and re-racked. Trays and chafing pans should be completely cleaned.
Tablecloths should be shaken free of all debris.
Never return linens in a sealed plastic bag as this can lead to mildew and additional cleaning fees and NEVER place linens in black bags as those often get mistaken for trash. If we cannot remove candle wax from the linen there will be a replacement charge.
Unless otherwise arranged, all rental items must be stacked and organized prior to pick-up, as they were upon delivery.
*** Please note that most of our “Event Planning Services” include these break-down procedures, and will handle all of this for you. Contact us to learn more about our “Event Planning Services” offered ***
The 50% non-refundable deposit can not be returned, however you can make adjustments to your invoice (Ex: lowering the quantity of chairs needed) up to two weeks prior to the delivery date. Within one week of the delivery date, additions are subject to a 15% surcharge and are not guaranteed, and deletions or cancellations will be charged at full price.
We currently do not offer customer pick-up due to COVID-19, but hope to offer this to customers as soon as it is deemed safe to do so.
Delivery fees start at $100 and are based on the distance of your event from our warehouse. Difficulty of delivery may also affect delivery fees (ex: distance from truck parking, multiple levels, elevator access, etc.).